{"id":11465,"date":"2020-12-04T18:16:16","date_gmt":"2020-12-04T17:16:16","guid":{"rendered":"https:\/\/boutique.laventure.michelin.com\/faq\/"},"modified":"2026-02-26T11:13:52","modified_gmt":"2026-02-26T10:13:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/boutique.laventure.michelin.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11465\" class=\"elementor elementor-11465 elementor-392\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a1c7a3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"2a1c7a3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e17420\" data-id=\"6e17420\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a6dab7 elementor-widget elementor-widget-spacer\" data-id=\"8a6dab7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-618281a elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"618281a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d31cfc3 elementor-widget elementor-widget-spacer\" data-id=\"d31cfc3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c5fd564 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c5fd564\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4cac158\" data-id=\"4cac158\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa153e4 elementor-widget elementor-widget-heading\" data-id=\"aa153e4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'Aventure Michelin shop<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e713bc0 elementor-widget elementor-widget-wp-widget-dgwt_wcas_ajax_search\" data-id=\"e713bc0\" data-element_type=\"widget\" data-widget_type=\"wp-widget-dgwt_wcas_ajax_search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"woocommerce dgwt-wcas-widget\"><div  class=\"dgwt-wcas-search-wrapp dgwt-wcas-no-submit woocommerce dgwt-wcas-style-solaris js-dgwt-wcas-layout-classic dgwt-wcas-layout-classic js-dgwt-wcas-mobile-overlay-enabled\">\n\t\t<form class=\"dgwt-wcas-search-form\" role=\"search\" action=\"https:\/\/boutique.laventure.michelin.com\/en\/\" method=\"get\">\n\t\t<div class=\"dgwt-wcas-sf-wrapp\">\n\t\t\t\t\t\t\t<svg\n\t\t\t\t\tclass=\"dgwt-wcas-ico-magnifier\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n\t\t\t\t\txmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t\t\t\t\tviewBox=\"0 0 51.539 51.361\" xml:space=\"preserve\">\n\t\t\t\t\t<path \t\t\t\t\t\td=\"M51.539,49.356L37.247,35.065c3.273-3.74,5.272-8.623,5.272-13.983c0-11.742-9.518-21.26-21.26-21.26 S0,9.339,0,21.082s9.518,21.26,21.26,21.26c5.361,0,10.244-1.999,13.983-5.272l14.292,14.292L51.539,49.356z M2.835,21.082 c0-10.176,8.249-18.425,18.425-18.425s18.425,8.249,18.425,18.425S31.436,39.507,21.26,39.507S2.835,31.258,2.835,21.082z\"\/>\n\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<label class=\"screen-reader-text\"\n\t\t\t\tfor=\"dgwt-wcas-search-input-1\">\n\t\t\t\tProducts search\t\t\t<\/label>\n\n\t\t\t<input\n\t\t\t\tid=\"dgwt-wcas-search-input-1\"\n\t\t\t\ttype=\"search\"\n\t\t\t\tclass=\"dgwt-wcas-search-input\"\n\t\t\t\tname=\"s\"\n\t\t\t\tvalue=\"\"\n\t\t\t\tplaceholder=\"Search for products...\"\n\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\t\t\t\/>\n\t\t\t<div class=\"dgwt-wcas-preloader\"><\/div>\n\n\t\t\t<div class=\"dgwt-wcas-voice-search\"><\/div>\n\n\t\t\t\n\t\t\t<input type=\"hidden\" name=\"post_type\" value=\"product\"\/>\n\t\t\t<input type=\"hidden\" name=\"dgwt_wcas\" value=\"1\"\/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"lang\" value=\"en\"\/>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/form>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2781869 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2781869\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b646f4c\" data-id=\"b646f4c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c8a055 elementor-widget elementor-widget-heading\" data-id=\"4c8a055\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1 - My order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff091d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff091d9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76df25e\" data-id=\"76df25e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f44c0b5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f44c0b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><em>&#8211; Placing an order<\/em><\/h3><ul><li><h6><strong>How do I order a product? <\/strong><\/h6><\/li><\/ul><p><span style=\"font-size: 16px; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">Click on the link below to download a document that explains how to place an order. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71039d7 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"71039d7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2022\/09\/Procedure-commander-en-ligne.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-file-pdf\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">DOWNLOAD THE PDF DOCUMENT <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3aff21 elementor-widget elementor-widget-text-editor\" data-id=\"f3aff21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><ul><li><h6><strong>What is 3D Secure payment?<\/strong><\/h6><\/li><\/ul><p>The 3D SECURE system was developed to prevent fraudulent credit and debit card payments made without having the physical card. In practical terms, you enter your card number, expiration date, and CVV code as usual. You are then redirected to your bank\u2019s website, where you are asked to enter information that only you have access to, which proves that you are really the cardholder. Banks can use the authentication process of their choice (password, code sent by text, birthdate, electronic key system, etc.).<\/p><h6>\u00a0<\/h6><h3><em>&#8211; Changing or cancelling an order<\/em><\/h3><ul><li style=\"font-size: 16px; font-style: normal; font-weight: 400;\"><h6><strong>How do I change my order?<\/strong><\/h6><\/li><\/ul><p style=\"font-size: 16px; font-style: normal; font-weight: 400;\">If you have already paid: you will need to contact Customer Service (boutique@laventure.michelin.com). We will try to stop shipping for your order, if possible. However, once it has been picked up by La Poste or delivered to Mondial Relay, we can no longer make any changes to your order.<\/p><p style=\"font-size: 16px; font-style: normal; font-weight: 400;\">If you have not paid yet: changing your order is easy. Just click on Prec. (Back) or use the back arrow on your browser to return to the previous pages. Your entire order is fully modifiable until you have paid.<\/p><ul><li><h6><strong>How do I cancel my order? <\/strong><\/h6><\/li><\/ul><p>If you have already paid: you will need to contact Customer Service (boutique@laventure.michelin.com). We will try to stop shipping for your order, if possible. However, once it has been picked up by La Poste or delivered to Mondial Relay, we can no longer cancel your order.<\/p><p>If you have not paid yet: changing your order is easy. Just click on Prec. (Back) or use the back arrow on your browser to return to the previous pages. Everything can be modified before payment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-198a2bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"198a2bc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-058844a\" data-id=\"058844a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7f0350 elementor-widget elementor-widget-heading\" data-id=\"a7f0350\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2 - Shipping and delivery <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-146bc26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"146bc26\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-705dc75\" data-id=\"705dc75\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-67cc06d elementor-widget elementor-widget-text-editor\" data-id=\"67cc06d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><em>&#8211; Shipping<\/em><\/h3><ul><li><h6><strong>What shipping options are available? <\/strong><\/h6><\/li><\/ul><p>You can choose delivery by Mondial Relay or Colissimo. You can also choose the Click and Collect option to pick up your order at L\u2019Aventure Michelin.<\/p><ul><li><h6><strong>How do I change my delivery address?<\/strong><\/h6><\/li><\/ul><p>Once your package has been delivered to Colissimo or Mondial Relay, we can no longer update your delivery address. We will prepare your order for shipping within 24 hours (outside weekends), so please call us as soon as possible at +33 (0)4 73 98 60 60 or email us at boutique@laventure.michelin.com to change your address.<\/p><ul><li><h6><strong>How do I track my order?<\/strong><\/h6><\/li><\/ul><p>You can track orders shipped by Colissimo at: http:\/\/www.coliposte.net and orders shipped by Mondial Relay at: https:\/\/www.mondialrelay.fr\/suivi-de-colis\/<\/p><h3><em>&#8211; Delivery<\/em><\/h3><ul><li><h6><strong>How soon will my order arrive once it is confirmed?<\/strong><\/h6><\/li><\/ul><p>Mondial Relay orders are prepared and shipped on Mondays and Thursdays. Delivery times are 3 to 5 days for Mondial Relay parcels. Colissimo orders are prepared and shipped on Mondays and Thursdays. Delivery times are 2 to 3 days.<\/p><ul><li><h6><strong>Can I pick up my order at L\u2019Aventure Michelin?<\/strong><\/h6><\/li><\/ul><p>You can use the Click and Collect option to pick up your order at L\u2019Aventure Michelin: L\u2019Aventure Michelin store \u2013 32 Rue du Clos Four \u2013 63 100 Clermont-Ferrand. <br \/>The L\u2019Aventure Michelin store will call or email you to notify you that your order is ready for pick-up. You can pick it up during store hours (10 am to 6 pm). Free parking is available.<\/p><ul><li><h6><strong>Do you deliver outside France?<\/strong><\/h6><\/li><\/ul><p>Yes, via Colissimo (15 kg weight limit) and via Mondial Relay in the following countries : <span style=\"font-size: 16px;\"> in France, in Belgium, in Luxembourg, in the Netherlands, in Spain, in Portugal, in Germany, in Austria and in Italy. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-268ae87 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"268ae87\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9c9538a\" data-id=\"9c9538a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32940d4 elementor-widget elementor-widget-heading\" data-id=\"32940d4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3 - Returns and refunds <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ee1020 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ee1020\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e36032\" data-id=\"8e36032\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a430c4a elementor-widget elementor-widget-text-editor\" data-id=\"a430c4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><em>&#8211; Returns<\/em><\/h3><ul><li><h6><strong>What should I do if I\u2019m not happy with an item or if something is damaged or missing?<\/strong><\/h6><\/li><\/ul><p>Please contact customer service at boutique@laventure.michelin.com and remember to attach photos if the item is defective.<\/p><h3><em>&#8211; Refunds<\/em><\/h3><ul><li><h6><strong>How are purchase refunds issued?<\/strong><\/h6><\/li><\/ul><p>By bank transfer.<\/p><ul><li><h6><strong>When will my return be credited? <\/strong><\/h6><\/li><\/ul><p>That depends on your bank&#8217;s processing time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76e70ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76e70ec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3a9db8\" data-id=\"e3a9db8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad5407f elementor-widget elementor-widget-heading\" data-id=\"ad5407f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4 - ECO-FRIENDLY RANGE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62a9a94 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62a9a94\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af662c2\" data-id=\"af662c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b758e2e elementor-widget elementor-widget-text-editor\" data-id=\"b758e2e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif; mso-ansi-language: EN-US;\">Supporting Michelin\u2019s mission of helping to build a more sustainable future, our collection of ecological products features new, exciting and innovative items with eco credentials. From giving new life to recycled or upcycled materials, creating biodegradable or recyclable substitutes, the Michelin Eco range is constantly developing and expanding; always providing high quality eco alternatives.&nbsp;<\/span><span style=\"font-family: Arial, sans-serif; font-size: 16px; text-align: justify; color: var( --e-global-color-text );\">Supporting Michelin&#8217;s mission to help build a more sustainable future, you&#8217;ll find a wide range of eco-friendly products in your shop.<\/span><b style=\"font-family: Arial, sans-serif; font-style: inherit; text-align: justify; color: var( --e-global-color-text );\"> <span style=\"color: #27509b;\">For a product to be considered sustainable, the composition of the product needs to be 80% or more recycled\/recyclable or biodegradable.<\/span><\/b><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif; color: #27509b; mso-ansi-language: EN-US;\">Recycled<\/span><\/b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif; mso-ansi-language: EN-US;\"> \u2013 A substantial part of the material used to create the products has been used before<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif; color: #27509b; mso-ansi-language: EN-US;\">Recyclable<\/span><\/b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif; mso-ansi-language: EN-US;\"> \u2013 the product can be recycled at the end of it\u2019s life. Common products like paper, carton, some types of wood easily fall under this category.<\/span><\/p>\n<p class=\"MsoNormal\" style=\"text-align: justify;\"><b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif; color: #27509b; mso-ansi-language: EN-US;\">Biodegradable<\/span><\/b><span lang=\"EN-US\" style=\"font-family: 'Arial',sans-serif; mso-ansi-language: EN-US;\"> \u2013 Under the right circumstances, the product will decompose or biodegrade after a relatively short amount of time and without much difficulty.<\/span><\/p><p class=\"MsoNormal\" style=\"text-align: justify;\"><span style=\"font-size: 16px; color: var( --e-global-color-text ); font-family: Arial, sans-serif;\"><img decoding=\"async\" src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAACoAAAAqCAYAAADFw8lbAAAAAXNSR0ICQMB9xQAAAAlwSFlzAAASdAAAEnQB3mYfeAAAABl0RVh0U29mdHdhcmUATWljcm9zb2Z0IE9mZmljZX\/tNXEAAAWXSURBVFjD7ZhbbBRVGMf\/RBETIr6oBJFLxKAhNRhvMUTSiESLGBIi1QeMRI2+EGs1kSYS7Pa2uy2l7ZbeVPABBU1Bg4GwqbPb2d1uC61bUFpaKg2JhES5aktJSwHH\/3dmjbqh3ZndKQZDk5PZ6cyc8zvf\/XwoKCjAjTBuCMiboFaHrw+TXRrmFOt4mmM1xwclQZSXtWFroYbn\/jNQQk13R5DlCcNVEsbeEh39xUFc2rgfRvUPMOp6YGw+bF6Lgui4rqDFIcx368glXBPBfq\/43gSpP2pCCSRhRyjJnzkO8HevvEPQ9gkHzfFjSlkE2d4w9rlDGN3cRbheGFUHYZQ0Y4jAHRz1fPY2N7LYFcUsr4bb1caCWCeb4LV5wkDzGjGVi+d4W3C0stOEq4zB4P9OcHzmjWCVN4p7x5ujMIgiAaVEmyYElBCvcvSJrdUcUXBXqO7dtMmXvDHcYXUeAlbU91GiAex2FNTlxzwC7hUJ1nTDINyoJ4L64igyUrLpZmxpENBmfOEYKO0om2o+J4Cb2mEQeCc9++F05qREv24wJVrrCCgh15cfoOd2KcBf6NmvOBIl6ER1YqMBFKYNyl17xYPFHt1hhFx7MNspW+fc3aIhBv+1aYHSK9dXHYLhE0gdX\/r8uNWxqKFhGiV6SoTA68qUQWl\/K0Xd1T8yHoaw3fHkoOEBAl4tjSqJPpkSKCFnMuScF5tk0I76fM5J8h+gz5a3qxg6LOulBFqk4SsVH8M4xyxy30RkNJrV2rggjiWalLWd6niitNVMgZzszRQA3uIcz1twpE\/i6XNfSmUeQ8VOVdEEQOvEJJvhZnXDT2rxIWpiapJ1OiTt8l2PbVDJzcwSwz56Om3oNTuQH8cwjWo8KeGGldG32Y24ZbwSkO8MSYZL9HhLoFTb6+Ll\/PisnZwdt+s6sTna9bBLx7wk5rVcyjtubITQs2yDEnBbPKXtsunBmWWtZihjtf5hsvcpzep4wRyzfRTh3ySq\/VDtERXX3rcTuFlvHlcZJojOZElBntM++9U617DPpKCyIHd4RuymUMcLNhxoh1TvpS0YpcoXWogqi6XSFw1QE0\/ZBpV4SZVfimeKxy2FIg3vyMYkzfL3e5Y2FsBWkSZtumcshxs\/G+mYS+lcZk438nUssOB4S7mpqyJNLv6NpYI7intoJoPqGx5DUjouy1GWXiiFsEj0kSTvZvCM9JvKLCH0iNlYigzfwS2QXOeChKiUQKn6u7jLASmKeX1mnCr\/foagE7IgN3We9w9aqh+imMHvBmq6VDKpSrkBkePDZAL2x9WyZgzIuR45K5nOM8L7TBtxdntcAwOU5oy0OiUEDMTz78bEZ\/l+LGB1f1xiJW3zD96vsJz\/NbwslZLUtZw7N+2WDlVSVt+rVBP510JNWMLz0mklyShGeb\/KRsm4kFq4INKk07UYFuqH5DvXsULCjTQO8mKmg8gxgZCXRZK8DtLbs2xAZvCkelI2SPs8TT+wdIyxMrE41KDkYV7fldNhRcxsx4ja+fwxG+2dZfzmjEAyLF3M17DI0W4es9M2AaUkDDmK0GmuUHU78hpxp0UpznFHUCeJo8Y8tZ7l\/yw7nbUyL4RFBGwta1PdD1G1wUX7aRJLGV7uHiuPu2KYzm+XeUL4VEKQ2KMylTD2E\/IhR\/qjXHwKYV6k1PZIsJdaVPKwSETULlKVIXWqhC9eW2gS\/vjQeN\/FMbip4+9WoqcFv3Kj67JSPGslqmg2pVfLCY9J6JD8W3lQBfFuqdTpNEv4vIqO1clxUTUgDpvNMAlhfw2pmlRzTMcwv43SHnNF+o51nN1BfPT5KbPJRTsSwCgXW0MJ33aNHD2TzpHJCPAGx4YShjEJZVKmqY5eBMv5jmONicRya35pG7ZQ7RsI8ej17EY74vU3Qf+PoH8C+4EpCQCnt44AAAAASUVORK5CYII=\" alt=\"Une image contenant Graphique Le contenu g\u00e9n\u00e9r\u00e9 par l\u2019IA peut \u00eatre incorrect.\" width=\"34\" height=\"34\"><\/span><span lang=\"EN-US\" style=\"font-size: 16px; color: var( --e-global-color-text ); font-family: Arial, sans-serif;\">&nbsp;Item is part of Michelin\u2019s eco-friendly range.<\/span><\/p>\n<p dir=\"ltr\" data-placeholder=\"Traduction\"><img decoding=\"async\" class=\"alignnone wp-image-11475\" src=\"https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2021\/02\/Image4.jpg\" sizes=\"(max-width: 63px) 100vw, 63px\" srcset=\"https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2021\/02\/Image4.jpg 167w, https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2021\/02\/Image4-150x150.jpg 150w, https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2021\/02\/Image4-50x50.jpg 50w, https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2021\/02\/Image4-100x100.jpg 100w, https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2021\/02\/Image4-64x64.jpg 64w\" alt=\"\" width=\"63\" height=\"63\">MADE WITH RPET&nbsp; <img decoding=\"async\" class=\"alignnone size-full wp-image-11473\" src=\"https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2020\/12\/Image3.png\" sizes=\"(max-width: 69px) 100vw, 69px\" srcset=\"https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2020\/12\/Image3.png 69w, https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2020\/12\/Image3-64x58.png 64w\" alt=\"\" width=\"69\" height=\"62\">BIODEGRADABLE&nbsp; <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11471\" src=\"https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2021\/01\/Image2.png\" alt=\"\" width=\"60\" height=\"55\">RECYCLED&nbsp; <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-11469\" src=\"https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2021\/01\/Image1.png\" sizes=\"(max-width: 59px) 100vw, 59px\" srcset=\"https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2021\/01\/Image1.png 59w, https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2021\/01\/Image1-50x50.png 50w\" alt=\"\" width=\"59\" height=\"58\">RECYCLABLE<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1c2068 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1c2068\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a3a1bf\" data-id=\"5a3a1bf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40ecc0a elementor-widget elementor-widget-text-editor\" data-id=\"40ecc0a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>Didn\u2019t find an answer to your question? Please contact the online store customer service team: boutique@laventure.michelin.com<\/em><\/p><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c602e90 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c602e90\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-879b4c3\" data-id=\"879b4c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71c8f52 elementor-widget elementor-widget-heading\" data-id=\"71c8f52\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5 - EBOOK<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c22f86d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c22f86d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b750f80\" data-id=\"b750f80\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca98cf2 elementor-widget elementor-widget-text-editor\" data-id=\"ca98cf2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/boutique.laventure.michelin.com\/wp-content\/uploads\/2025\/10\/Fiche-explicative-livre-nume\u0301rique_EN.pdf\" target=\"_blank\" rel=\"noopener\">Click this link to consult all the information on the use of the ebook.\u00a0<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions L&#8217;Aventure Michelin shop 1 &#8211; My order &#8211; Placing an order How do I order a product? Click on the link below to download a document that explains how to place an order. DOWNLOAD THE PDF DOCUMENT \u00a0 What is 3D Secure payment? The 3D SECURE system was developed to prevent fraudulent [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11465","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Boutique de l&#039;Aventure Michelin<\/title>\n<meta name=\"description\" content=\"Do you have a question about the Michelin Adventure Online Store? 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