GTCS

You must create an online account before or at the same time as placing your Order, by filling in the form provided. You will be required to provide certain types of Personal Data in order to set up and fulfil the Contract and monitor its progress (orders, invoices, delivery and disputes). Mandatory data is marked with an asterisk. This includes your surname, first name, e-mail address, telephone number, delivery address, invoicing address and a password and username. You will provide any other information voluntarily. You undertake to provide accurate and complete information, and to update this information if any changes need to be made.

If You provide erroneous or inaccurate information that makes it impossible for IET AVENTURE and/or Michelin to fulfil their contractual obligations, including, but not limited to delivering Products and/or providing Services, they cannot accept any liability.

You must keep your password confidential in order to prevent any unauthorised use by a third party. Should You disseminate or use your login details (i.e. email address or username communicated by IET AVENTURE) and password in a manner contrary to their intended purpose, IET AVENTURE and/or Michelin shall be within rights to terminate your account without this constituting a prejudice for which You can demand compensation. You accept sole liability if these login details are used by third parties, whether fraudulently or otherwise. As such, You hold IET AVENTURE and Michelin harmless against any request and/or action based on the fraudulent or unlawful use of your password.

Under no circumstances may IET AVENTURE and/or Michelin be held liable if your login details are stolen, as they do not have the technical resources to systematically check the identity of individuals. If you believe that your log-in details may have been used fraudulently, You must immediately inform IET AVENTURE so that, if necessary, it can delete the fraudulent account and create a new personal account.

If you lose your password, you can request that it be reset by clicking on ‘Forgot your password?’. A reset link will be sent to your valid email address. If You provide an invalid email address (or fail to update it) it will be impossible to reset the password.

You may save your username and password to make it easier to connect by ticking the appropriate box. In such a case, You agree that your Personal Data will be processed for this purpose, it being specified that the basis for this processing in such a case is contractual performance.

IET AVENTURE and/or Michelin reserve(s) the right to suspend or delete the account of any Customer who has contravened these GTS (particularly but not exclusively when the Customer has knowingly provided incorrect information when registering and setting up their personal account, or if there were payment incidents during previous orders) after formal notice has been sent by email and has remained without effect for more than thirty (30) calendar days. IET AVENTURE also reserves the right to delete Accounts that have remained inactive for more than twelve (12) consecutive months.

3.2. Using a Promotional Code

When placing an Order, You may use a Promotional Code on certain Products:

• Distribution of a promotional code: only promotional codes issued by the Company, MICHELIN or its partners are valid on the Internet Site and may give entitlement to a discount on the purchase price of certain Products sold on the Internet Site. The Company is free to exclude certain Products from the scope of a promotional code (the specific terms will be detailed in the promotional code distribution campaign). For each Promotional Code, the following information will be specified when it is distributed to beneficiaries (this list is not exhaustive): the code’s validity date, the categories of Products to which the Promotional Code applies, the reduction on the purchase price in absolute value or as a percentage, where applicable, the minimum purchase amount required to use the code. A Promotional Code does not bear interest. The Promotional Code can be used only once. A Promotional Code is personal, cannot be transferred to third parties and may not give rise to any financial reimbursement or consideration of any kind. If all or part of an Order is returned, the reduced price paid under a Promotional Code will not be reimbursed.
• Using a Promotional Code: the code must be applied at the time of placing the Order in accordance with Article 3.3 of the GTS, by filling in the relevant field. No Promotional Code may be applied once the Order has been finalised. The same Order may not benefit from several Promotional Codes: only one Promotional Code can be applied to the same Order. A Promotional Code cannot be combined with other ongoing promotions and is valid as long as stocks last. The Promotional Code does not apply to delivery charges.
• Exclusions: In all cases, the Promotional Codes may not be applied (including in the absence of any mention) to Digital Books or in the event that the application of this Promotional Code would result in the Book being sold at a loss or a discount greater than that provided for by law (e.g. for the sale of printed Books). If a Promotional Code is applied to this type of Product or Service by mistake, the order may be cancelled by IET AVENTURE and/or MICHELIN, without it incurring any liability and without this giving rise to any right to compensation for You.

3.3. Order process

To place an Order online, You should select one or more Products and/or Digital Books from those presented on the Internet Site. Any Order involves the following steps:

• Step 1 – Select the Product and/or Digital Book and the desired quantity by clicking on the ‘add to basket’ icon.
• Step 2 – Order summary. This includes all the details of the Products and/or Digital Books selected, the price exclusive and inclusive of VAT, and details about the obligation to pay the full amount online when placing the Order, by clicking on the ‘see the basket’ icon. If a Product is eligible, You can enter a Promotional Code using the ‘coupon code’ icon. Next, select a delivery method from those shown on the Internet Site. You are responsible for checking that the Order corresponds to your expectations in terms of name, quantity and price of the Products and/or Digital Book selected. At this point, You may still modify your Order by clicking on the ‘Back’ icon or confirm it by clicking on the icon ‘confirm the order’.

• Step 3 – Personal data. Make sure you are logged in to your account and then fill in the shipping and billing details. You undertake to provide accurate and complete information and inform IET AVENTURE promptly if any changes need to be made between the moment of finalising the online Order and the Product’s delivery. IET AVENTURE and/or MICHELIN may not be held liable should You provide erroneous or inaccurate information that makes it impossible for the Company to fulfil its obligations, which includes delivering the Products to You and/or downloading the Digital Book. To finalise and confirm your Order, You will be asked to tick the boxes ‘I have read and accept the General Terms of Sale’ and ‘I have read and accepted the Privacy Policy.’ Ticking these boxes is deemed to have the same value as a handwritten signature.

• Step 4 – Delivery method: You chose your delivery method at step 2 but you can change this at any time. Delivery costs are calculated based on the Order and are shown in the Order summary. Delivery times depend on the delivery method chosen and the delivery address.

Special case for Digital Books: At step 4, if You wish to order Digital Books, you will be able to download them immediately, provided that You tick the two additional boxes provided for this purpose 1) You request to benefit from the Service immediately and 2) You acknowledge that You do not benefit from a cooling off period. Otherwise, You will be informed that the Digital Book will only be accessible 15 Days after paying for the order.

• Step 5- Payment. You must then click on the ‘Order’ icon. You will then be redirected to the payment interface to proceed with payment. Here, You can then choose your payment method, enter the payment details and confirm your Order by clicking on the PAY icon. 

• Step 6 – Order receipt. You will be informed that the payment has been taken and that the Order has been confirmed. An Order number will be generated, then You will be able to download your receipt directly in PDF format. An Order confirmation will be sent by email once payment has been confirmed. Once You have confirmed the Order, it will be considered to be firm and definitive as soon as the authorised partner organisations have accepted payment. If they refuse, the Order will be automatically cancelled. In particular, IET AVENTURE reserves the right to refuse to confirm any Order from a Customer who has not paid for a previous order in full or in part or with whom there is an outstanding payment dispute.

Article 4. Product information – Available stocks

Order fulfilment is subject to having a sufficient stock of Products. IET AVENTURE and/or MICHELIN have a system that allows them to update the quantity of available stocks of Products almost instantaneously. Nevertheless, it may happen that a double Order is placed simultaneously in Store and online, for a Product with low stocks. When it is not possible to obtain new supplies from the manufacturer within a reasonable period of time, IET AVENTURE and/or MICHELIN may cancel an Order on the grounds that the Product is unavailable, without this constituting a breach on the part of IET AVENTURE and/or MICHELIN. In this case, the Order will be reimbursed in full.

You are informed that the photographs illustrating the Products (which are the property of IET AVENTURE, MICHELIN, the supplier or the publisher) are not contractually binding. Only the Order detailing the characteristics of the Product ordered shall be considered.

Article 5. Delivery of Products and/or provision of Digital Books

The Products will be delivered to the address You provided in the Order summary or can be collected from a Shop, depending on which option You chose when placing the Order.

If you ordered Digital Books, You will receive a download link. This download link is valid for the period and a limited number of downloads mentioned in the Order summary.

IET AVENTURE and/or MICHELIN shall in no way be held liable for any errors in fulfilling the Order that may be due to erroneous or incomplete information which You entered. You must bear any additional costs resulting from your errors. You can track your Order using your Order number, by contacting IET AVENTURE or via your online account. No Product or download link will be sent until full payment has been received. The Products and/or Digital Books may only be delivered on time if You are up to date with your financial obligations towards the Company, for whatever reason, including for previous and/or concurrent and/or subsequent orders.

IET AVENTURE undertakes to take the utmost care in complying with delivery and/or availability deadlines and undertakes to inform You as soon as possible of any change to the delivery and/or availability deadline. In any event, the Company may not be held liable for delays caused by force majeure or by the actions of third parties and/or You, in particular if you are late or make an error in providing your personal data. The following events are considered to be cases of force majeure which release IET AVENTURE and/or MICHELIN from their obligation to deliver: war, riots, fire, bad weather, strikes, accidents, supplies which are delayed or unavailable, operating accidents, transport blockages, transport interruptions or delays, shortages of raw materials, unfavourable weather conditions, pandemics, health crises, a widespread breakdown of the Internet network, a major failure in the telecommunications networks or a massive computer attack any emergency legislation or decisions or any lockdown or requisition measures.

Delivery times are indicated as precisely as possible in the Orders. In the event of a delay attributable to IET AVENTURE and/or MICHELIN, You may give IET AVENTURE formal notice by registered letter with acknowledgement of receipt to deliver within a reasonable additional period. If the latter has not complied by this deadline, You may terminate the Contract by registered letter with acknowledgement of receipt or in writing on another physical medium. In such a case, the Order will be considered to have been cancelled upon receipt by IET AVENTURE of the letter or message informing it of this cancellation, unless IET AVENTURE has fulfilled the Order in the meantime. If the Contract is terminated under the conditions set out above, IET AVENTURE undertakes to reimburse You for the sums already paid no later than fourteen (14) calendar days from the date on which the Contract was terminated.

Article 6. Acceptance of Products and transfer of ownership

Once an Order has been confirmed and paid for, IET AVENTURE and/or MICHELIN do(es) not authorise any exchanges and/or returns of Products, other than the legal guarantee referred to below and/or the cooling down period. 

When You receive the Products, You must check that they comply with the Order and that there are no apparent defects. Without affecting your cooling off period under Article L.221-18 et seq. of the French Consumer Code, You are responsible for checking the parcel when the Order arrives and making any reservations and justified claims to IET AVENTURE or even refusing the parcel if it appears to have been opened or if it bears obvious signs of damage. You have fourteen (14) working days from the date of delivery to send (by post or e-mail) any written reservations or complaints regarding the lack of compliance or apparent defect of the Products delivered (damaged package, package already opened, etc.), with all the relevant supporting documents (especially photos), without affecting the statutory guarantees to which you are entitled.

All risks of loss or damage to the Products are transferred to You at the time when You (or a third party designated by You takes physical possession of the Products. The Products are therefore shipped at the Company’s risk. The ownership of the Products will be transferred to You only after You have made full payment of the price regardless of the date on which the Products were delivered.

Article 7. Spare parts

You are informed that details relating to spare parts for the Products is given in the printers’ instructions supplied with the Products. In the absence of any such indication, such parts shall be deemed to be unavailable. IET AVENTURE also sells certain spare parts for the brands of Products available on its Internet Site.

Article 8. The special cases of Books

8.1. Books:

All the Books are protected by copyright and other intellectual property rights. Reproduction and/or performance, in whole or in part, without the authorisation of the authors and publishers of these Books, whatever the medium and format, constitutes an offence for which you may be held criminally and civilly liable. Exceptions to this principle are defined exhaustively and restrictively by law (in particular the French Intellectual Property Code).

8.2. Digital Books

All Digital Book files, texts, comments, illustrations, works and images reproduced in the IET AVENTURE catalogue are strictly protected under French and international copyright law and intellectual property law by their owners.

In this respect and in accordance with the provisions of the French Intellectual Property Code, subject to compliance with these terms, You are entitled to access and view the Digital Book(s) exclusively for your private use, subject to different or even more restrictive provisions of the French Intellectual Property Code.

Any use, reproduction or performance, whether in whole or in part, other than for private use, will be considered as an infringement and may result in civil and criminal proceedings. In particular, You must refrain from reselling, exchanging, renting or transferring the Digital Book to a third party, whether free of charge or in return for payment.

It should be noted that the Digital Books accessible via the download link contain identification notices and/or DRM, devices for controlling and restricting use, or for protecting them against third party use. You undertake not to:

• Damage, alter or delete any of these terms or measures.
• bypass or modify the technical data relating to Digital Books, necessary for reading Digital Books
• obstruct, modify or delete any information relating to the set of rights for Digital Books, or encourage or assist third parties to carry out such actions.

Digital Books purchased on the Internet Site are protected by technical protection measures to control their use and copying. For each Digital Book, You will be informed of the technical usage constraints in the product data sheet. In the absence of any indication, please note that You may only download each Digital Book purchased on up to 5 Reading Devices.

Infringement of technical protection measures is punishable by specific offences set out in Article L 335-3-1 et seq of the French Intellectual Property Code.

Once the order and payment have been confirmed, You will receive a download link enabling You to download the Digital Book onto the Reading Device of your choice, it being specified that for security reasons the download link will only be valid for a period of 2 years.

If You wish to use the download link more quickly, You must make a specific request, and agree to lose your cooling down period, by ticking the boxes provided for this purpose.

You accept to bear any Internet access costs and costs relating to the Reading Device. Please note that the price of Digital Books is set by the publishers and it is not possible to obtain a discount and/or rebate, or use a Promotional Code.

Article 9. Legal guarantees

You are reminded that You are covered by the legal guarantee of conformity set out in Articles L. 217-4 to L. 217-13 of the French Consumer Code and by the guarantee against defects in goods sold under the conditions provided for in Articles 1641 to 1648 and 2232 of the French Civil Code.

However, in the case of Digital Books, which are subject to copyright, the publisher and/or the author of the Books have the right to withdraw a Digital Book from a sales catalogue. In such a case, IET AVENTURE and/or MICHELIN and/or the publishers will be obliged to postpone the withdrawal from the Reading Device. Under no circumstances may such withdrawal be the subject of a complaint and/or claim for compensation by You

Article 10. Cooling off Period

10.1. DEFINITIONS

Within the meaning of Article L.221-1 of the French Consumer Code, a ‘remote contract’ is any contract concluded between a Company and a Customer, as part of an organised remote sales or service provision system, without the simultaneous physical presence of the professional and the consumer, which exclusively uses one or more remote communication technique (telephone, fax, Internet) until the contract is concluded.

10.2. Cooling-off period terms

If you enter into a remote sales contract, You have the right to cancel the order without giving any reason within fourteen (14) days of taking physical possession of the last product ordered by You or a third party designated by You (other than the carrier). In order to exercise your cooling-off period, You must notify IET AVENTURE of your decision to cancel the Order by making an unambiguous statement (for example, sending a letter by post, fax or e-mail). You may use the Cancellation Form template attached in Appendix 1 of these terms but are not obliged to do so. In order for the cooling-off period to be respected, You need only to send notice that You are exercising your right to cancel the contract before the end of the cooling-off period.

10.3. Effects of cancelling the contract

If You exercise your right to cancel the Contract, the Company will reimburse all payments received from You without undue delay and, in any event, no later than fourteen (14) days from the date on which IET AVENTURE received notice of your decision to cancel the Contract. IET AVENTURE will reimburse You using the same payment method as that used You on the day of the Order, unless the Parties expressly agree to use a different method. In any event, this refund will not incur any costs for You. Reimbursement may be deferred until the product is received or until proof of dispatch of the product is provided, whichever occurs first.

You must return the goods to IET AVENTURE without undue delay and, in any case, no later than fourteen (14) days after sending notice of your decision to cancel the sales contract. This period is deemed to have been respected if the item is returned before the fourteen (14) day period has expired. You must bear the direct cost of returning the item. You shall only be liable for any depreciation in the value of the returned Product resulting from handling other than that which is necessary to establish the nature, characteristics and proper functioning of the product. Therefore, IET AVENTURE reserves the right to apply a discount to the amount of your refund if, upon return of the Product, it notices abnormally high levels of damage. 

10.4. Special case for Digital Books

In accordance with the legal provisions in force, supplying Digital Books is considered to be a digital content supply service and therefore a service.

The rules for the cooling off period are the same as for physical Products, except that the starting point for this period is from entering into contract, i.e. from your acceptance of the GTS.

However, if You wish to receive your Digital Book before the end of the 14-day period, you must tick the following two boxes, acknowledging that you will lose your right to a cooling off period:

• “I would like my eBook to be delivered immediately, i.e. before the 14-day period from the date I confirm my order’’
• “I acknowledge that by requesting immediate performance before the 14-day period, I lose my right to a cooling off period”

You are hereby informed that once You have ticked these two boxes, You will not be entitled to a cooling off period. As such, You will receive confirmation of the immediate fulfilment of the order and of the loss of your cooling off period, in accordance with Appendix 2.

Article 11. Pricing terms

11.1. Priced

The Products and Services are delivered, made available and invoiced at the prices in effect on the Internet Site at the time the Order is confirmed. The Company and/or Michelin may change the prices at any time.

It should be noted that the price of books is set by the publishers, in accordance with French Act no. 81-766 of 10 August 1981 on the price of books and Act no. 2011-590 of 26 May 2011 on the price of digital books and its implementing decree no. 2011-1499 of 11 November 2011.

Prices are quoted in euros, inclusive and exclusive of VAT. The VAT applicable shall be the rate in force on the date on which the Order is confirmed and any change in the applicable VAT rate shall be automatically reflected in the price of the Products on the billing date.

It should be noted that for Printed Books, no discount may exceed 5% of the retail sale price (all discounts combined, including delivery costs). No discounts apply to Digital Books.

11.2. Payment – Terms and conditions

Any Order includes an obligation to pay, which means if You place an Order, You must pay. By placing an Order on the Internet Site, You undertake to pay a sum indicated on the Internet Site and repeated in the order confirmation. Payment can be made online by credit card (CB, VISA, MasterCard).

IET AVENTURE and/or Michelin reserve(s) the right to suspend any Order and/or any delivery if the banking institutions refuse to authorise the payment or if payment is not made.

Your bank details (credit card number and date of validity) are encrypted and then processed by partner banking establishments. The banking establishments are solely responsible for processing the Personal banking data relating to the payment method. You guarantee that You are fully authorised to use the payment card You wish to use and that this card gives access to sufficient funds to cover the costs of the Order. You undertake to provide these banks with accurate information. The Company and/or Michelin shall not be held liable for an Order registered and paid for using information belonging to You which is held by a third party.

Under no circumstances may payments due to IET AVENTURE be suspended or be subject to any reduction or compensation without the prior written agreement of the Company. Any payment made to the Company shall be deducted from the sums due, for whatever reason, starting with the oldest sums due.

 IET AVENTURE will not deliver and/or provide the download link until it has received full payment.

11.3. Payment security

The Internet Site uses a secure payment solution via Payzen which incorporates the latest security standards, in particular:  the HTTPS protocol and the 3D Secure system.

Your bank details are never stored on the Company’s and/or MICHELIN’s servers, but exclusively with the Payment Establishments.

In principle, European regulations (DSP2 directive) require carrying out a strong authentication of Your personal data.

Article 12. Bloctel

You may register free of charge on BLOCTEL (www.bloctel.gouv.fr), a list of those who do not want to receive telemarketing calls. All Customers can subscribe to this list free of charge on the website https://conso.bloctel.fr/index.php/inscription.php.

Article 13. Intellectual property

13.1. General provisions

The Internet Site, as well as the Products and Books, are legally exploited by IET AVENTURE. All rights relating to these items (including but not limited to intellectual property rights over texts, literary and artistic creations, graphics (including photographs) and audiovisual works, IT developments, HTLM developments and other intellectual works and, more generally, any designs likely to be protected by intellectual property law such as images, logos, layouts, etc.) are reserved. The graphic style guide, the structure, the ergonomics, the colour codes, the typography, the fonts, the basic graphic elements, the graphic organisation of the screens, the page layouts, the page backgrounds, the visual identity, the sound elements or the trademarks), as well as to the overall concept of the business Michelin of and IET AVENTURE and their original and innovative character, belong to MICHELIN and are exploited by IET AVENTURE, without any limitation.

Michelin also retains all industrial and intellectual property rights relating to trademarks, designs and models, photos, catalogues and technical documentation.

The Products and/or Books may not be modified in any way whatsoever without the agreement of IET AVENTURE and MICHELIN.

13.2. Specific provisions for Books:

Purchasing a Book does not confer or transfer any intellectual property rights over its content or presentation to You. They remain the exclusive property of its publisher.

Your user license is personal, strictly private and free of charge.

You  expressly acknowledge that You are prohibited from reproducing, copying, publishing, distributing, renting or sharing in any way whatsoever, whether free of charge or in return for remuneration, the total or partial content of a Book, including 1) transferring a Digital Book to another Reading Device, with the exception of the five authorised downloads and/or 2) transforming a Printed Book into a digital format or vice versa), for which you will be held liable..

You undertake not to pass on the download link for the Digital Book(s) to any Third Party, as your right to have the content on 5 Reading Devices is only restricted to a single user.

You are informed that DRMs have been implemented to ensure compliance.

You undertake to retain and not to remove any labels and/or identification elements present on the Books.

Article 14. Liability

You are solely responsible for the information and Personal Data You provide. You are reminded that IET AVENTURE and/or Michelin may not be held liable for any erroneous or inaccurate data that makes it impossible for the Company to perform its obligations, in particular to deliver Products or provide a download link.

You alone are responsible for your hardware (computers, smartphones, tablets, telecommunications services, Reading Devices, etc.) used to access the Internet Site, along with the telecommunications costs incurred for their use.

You are informed that the services offered on the Internet Site are best used with a broadband Internet connection.

Customers acknowledge and accept that no one can guarantee the proper functioning of the Internet as a whole. If it is impossible to access the Internet Site, or if there is a malfunction, due in particular to technical problems or problems of any kind, Customers may not claim any damages or any compensation. In the same way, You may not take advantage of the fact that the Digital Books are not accessible and/or that the Digital Books are destroyed or damaged as a result of a technical problem, a third party and/or force majeure and/or as a result of the publishers and authors exercising their right to withdraw the Books from circulation. IET AVENTURE and/or MICHELIN accepts no liability should this occur.

The Company and/or MICHELIN may not be held liable if You misuse, are negligent or fail to maintain the Product and/or Digital Books, or in the event of normal wear and tear, an accident or force majeure.

The hypertext links on the Internet Site may link to other internet sites. As such, IET AVENTURE and/or MICHELIN may not be held liable if the content of these sites contravenes current legislation. Similarly, IET AVENTURE and/or MICHELIN may not be held liable if a visit to one of these sites creates a prejudice for You. You are also reminded that visiting and/or using these external sites and sources accessible via these hypertext links are governed by their own conditions of use.

In all cases, the Company and MICHELIN may only be held liable, where applicable, for damages directly related to the performance of the sales contract and its consequences, provided that these damages result from a fault attributable to IET ADVENTURE and/or MICHELIN in performing such contract.

Article 15. Personal data

In order to fulfill these terms and conditions, IET AVENTURE may be required to process your personal data, as well as that of Visitors, in accordance with Regulation (EU) 2016/679 of the European Parliament of 27 April 2016 and French Act n°78-17 of 6 January 1978 as amended.

This data will be processed by IET AVENTURE, as Michelin’s subcontractor, and will be used to manage and monitor orders and the resulting contracts, as well as for certain marketing campaigns. The legal basis for processing is the contract in the case of your personal data and the Company’s legitimate interest in the case of Visitors’ personal data.

This data will be kept for the duration of the contractual relationship in addition to any applicable legal requirements. All accounting data including soft copies of contracts will be kept for 10 years.

This data is exclusively sent to those persons or entities who have a need to know it, i.e. the employees and subcontractors of MICHELIN and IET AVENTURE (in particular logistics service providers, suppliers, publishers, payment institutions, IT service providers, hosting service providers) listed in Appendix 1, chartered accountants, legal advisers and authorities and possibly potential auditors, purchasers/investors of IET AVENTURE where applicable.

Data (excluding payment data) is mainly stored on servers exclusive to IET AVENTURE (and/or MICHELIN) within the European Union. If the data is transferred outside the European Union, IET AVENTURE, in agreement with MICHELIN, undertakes to ensure that this transfer complies with the Personal Data Regulations (and in particular, is governed by one of the European Commission’s instruments: adequacy decision, BCR, European Commission standard clauses or agreement approved by the European Commission).

If You use the Internet Site or order Tickets, IET AVENTURE on behalf of MICHELIN, is required to process some of your personal data, i.e., including, but not limited to your surname, first name, telephone number, e-mail address and postal address. If You do not wish to provide the data required to place orders, You will not be able to order Tickets.

You are reminded that, anyone has the legal right to query, access, rectify and delete data, the right to portability, the right to limit processing and the right to object to the processing of their data for legitimate reasons. Individuals whose data is collected also have the right to define what should happen to their data after their death. Such persons may exercise their rights and/or obtain further information about their rights by:

• Sending an email: contact@laventure.michelin.com
• Sending a letter to L’Aventure Michelin – 32 Rue du Clos Four – 63100 Clermont-Ferrand – France
• Using the contact form on our Internet Site https://laventure.michelin.com/contact/
• Telephoning: 04.73.98.60.60

In the event of a dispute, any person may lodge a complaint with the CNIL, whose contact details can be found at the following email address https://www.cnil.fr.

To learn more, please read our Privacy Policy https://boutique.laventure.michelin.com/politique-de-confidentialite/available on the Internet Site.

The internet site also uses cookies, whose use is defined in the Cookie Management Policy accessible via the link: https://boutique.laventure.michelin.com/gestion-des-cookies/.

IET AVENTURE may also process personal data to manage and distribute a newsletter. This processing is based on the consent of the recipients of such information.

Article 16. Storage

All Orders will be stored by the Company for a ten-year period. If you wish to access any of your archived orders, please make a request to the Company by post or e-mail (using the contact details at the top of this document).

Article 17. General provisions

If any of the stipulations of these GTS were to prove null and void with regard to a legal provision in force or a judicial decision that has become definitive, it shall then be deemed unwritten, without this resulting in invalidating these GTS, or altering the validitý of the other stipulations. The fact that either of the Parties does not avail itself, at a given time, of any of the clauses of these GTS, shall not constitute a waiver by that Party of its right to avail itself of that clause at a later date.

Nothing in these GTS is intended to create a relationship of subordination and/or joint venture between the Parties. Accordingly, neither Party is authorised to enter into any commitment or negotiate on behalf of the other Party, or even commit the other Party, without the express prior agreement of that Party.

Any notification made under these GTS shall be sent by registered letter with acknowledgement of receipt and/or extrajudicial instrument to the respective address or registered office of each of the Parties. Notifications will be deemed to have been made on the date of the postmark.

Article 18. Claims

All claims must be made in writing to the following email address boutique@laventure.michelin.com or to the following postal address: L’Aventure Michelin – 32 rue du clos four – 63100 Clermont-Ferrand.

Article 19. Applicable law and consumer ombudsman

These GTS and the contractual relations arising from them are governed exclusively by French law.

In the event of a complaint or dispute, You must contact the Company and set out your comments and/or complaints. In the absence of a suitable solution, and in accordance with Articles L.611-1 et seq. of the French Consumer Code, You may, if You so wish, consult a consumer ombudsman. In this case, You may contact the relevant consumer ombudsman for the Company: Service du Médiateur du Tourisme et du Voyage, an association governed by the French Act of 1901, CS 30958 – 75383 PARIS CEDEX 08 – SIRET: 751461328 00021 – APE code: 69102, in accordance with the terms and conditions set out on the Internet Site 

Mediation does not apply to complaints made to the Company’s customer service department. A dispute cannot be examined by the Consumer Ombudsman if:

• You fail to justify that You have previously attempted to resolve your dispute directly with the Company by means of a written complaint including the following information (the order form, the invoice, a precise and detailed description of the complaint),
• The request is manifestly unfounded or abusive,
• The dispute has already been examined or is being examined by another ombudsman or by a court,
• You filed your request with the ombudsman more than one year after sending a written complaint to the company,
• The dispute does not fall within its competence.

You must inform the Company of this request without delay.

APPENDIX 1: DETACHABLE CONTRACT CANCELLATION FORM

APPENDIX 2: TEMPLATE OF ACCEPTANCE OF IMMEDIATE PERFORMANCE AND LOSS OF COOLING-OFF PERIOD

APPENDIX 3: LIST OF SUBCONTRACTORS